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Interim Customer Service Manager

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Trustpilot

Rating

 

4,8

 

of 5

  |  

296

 

reviews

Interim Customer Service Manager

Spot-on recruitment for every need

Large candidate network across Sweden, Denmark and Germany

Interim Company of the Year in Sweden 2023/2024

Fast processes and high quality

Make an inquiry

We will contact you within 2 hours (office hours)

Need an interim customer service manager?

When our clients hire an interim customer service manager, it is often combined with a major change process. An interim solution brings in an experienced customer service manager who, thanks to their extensive experience in similar assignments, can coach and develop employees while driving the development of work processes. At Brightmill, we have placed many hundreds of interim managers over the years. In our network there are candidates with solid experience of sales and customer service management who can use the customer service department's close contact with customers to influence change and development that affects the whole company! Get in touch and we'll tell you more.

We work with both large and small customers. In most sectors.

A candidate network to be proud of

Candidates in the interim market are careful when choosing which interim agency to work with. Our trick to attract the best candidates in the market is to offer the most exciting and challenging assignments. We know that this approach works.

The candidates in our network are carefully selected to match the type of assignments we provide. With our network and with Brightmill’s well-established work processes, we have created unique conditions to provide our clients with the right consultants. Of course, Brightmill’s candidates are located all over Sweden, Denmark and Germany. So do our customers.

Specialists in interim recruitment

In order to find the right candidate, we need to make sure that we have a common understanding of the customer’s requirements and needs. We do this by developing a requirements profile together. We have a digital profile tool that helps us to easily define and weight different competences and other requirements. Once the requirements profile is set, we start searching for the right candidates. We have an active outreach policy and never advertise. We don’t have time for that.

Our recruitment process includes all the mandatory steps of a permanent recruitment but is completed much faster. We usually say that we can have a consultant on site within two weeks of receiving the assignment inquiry. Our network of candidates combined with our well-proven working methods, designed specifically for interim recruitment, means that we will find the right consultant for you. Feel free to ask us for advice!

Why Brightmill?

Traditional recruiters

In-house recruitment

Competitors

Brightmill

interim specialists

Rarely

Never

Always

Always

Consultant network

Never

Never

Often

Always

Fully digitized

Sometimes

Rarely

Sometimes

Always

Fast processes

Rarely

Rarely

Always

Always

Professionals

Often

Often

Often

Always

Business-oriented recruiters

Sometimes

Sometimes

Sometimes

Always

Transparent customer reviews

Sometimes

Rarely

Sometimes

Always

Why Brightmill?

Traditional recruiters

In-house recruitment

interim specialists

Rarely

Never

Consultant network

Never

Never

Fully digitized

Sometimes

Never

Fast processes

Rarely

Rarely

Professionals

Often

Often

Business advisory recruiters

Sometimes

Rarely

Transparent customer reviews

Sometimes

Rarely

Competitors

Brightmill

interim specialists

Always

Always

Consultant network

Often

Always

Fully digitized

Sometimes

Always

Fast processes

Always

Always

Professionals

Often

Always

Business advisory recruiters

Sometimes

Always

Transparent customer reviews

Sometimes

Always

A partner to lean on

We want our customers to feel confident that we keep our promises. After more than a decade of focusing on interim recruitment, Brightmill has created efficient ways of working and effective procedures to meet our clients’ needs.

Our executive recruiters all have many years of experience in skills-based recruitment in interim management and can therefore guide you through both the recruitment process and the interim assignment. We are with you every step of the way, from start to finish, and are happy to offer advice along the way. For us at Brightmill, quality is a guiding principle.

Trustpilot TrustScore

Trustpilot

Rating

 

4,8

 

of 5

  |  

296

 

reviews

Reviews of Brightmill

Trustpilot 5-star rating

Verified

Have received good and fast help.

Pia Mariana Lundqvist, Stihl

Verified

We needed an HR consultant at short notice and were presented with four strong candidates who all could have filled the role. The entire process, from our initial contact to the final hire, was handled efficiently and completed in just one week. Great service!

Hans, Lotus Microsystems

Our work process

An overall needs analysis is carried out at the first contact. Thanks to our long experience and experienced executive recruiters, we can quickly understand the needs and advise on any questions or concerns.

Based on the needs analysis, we create, preferably together with the customer in real time, a requirements profile that defines requirements for skills and experience. The requirements profile then forms the basis for the continued process through dialogue with candidates, candidate presentations, reference taking and follow-up during the interim assignment.

Interim recruitment has to be fast. The secret is to have a large network of candidates with up-to-date information on their skills and availability. We have that at Brightmill. To find the best candidates, we always rely on our own network of carefully selected candidates across Sweden, Denmark and Germany. We work quickly and efficiently thanks to our proprietary system support that makes us spot-on and time-efficient.

In order to make the selection process as efficient as possible, we use our digital profile tool to compare candidates' competences with the requirements profile. This allows us to ensure the objectivity of the selection and that the candidates contacted have a relevant profile.

At Brightmill, we work exclusively with competence-based recruitment. The responsible executive recruiter interviews the candidates and prepares a clear candidate profile to complement the candidate's CV. Brightmill presents the most interesting candidates to the client.

The client interviews selected candidates and selects their final candidate.

Background checks are carried out on all candidates we present. Reference checks are carried out by Brightmill on the final candidate. It is also based on the requirements profile and supplemented by a series of generic questions that are compiled in writing in an easy-to-understand format.

Contracts are signed digitally with the client and then with the consultant. Brightmill also provides assistance with start-up and onboarding.

Accelerated development with interim

Our interim consultants have verified long line experience and often solid industry experience. Therefore, they also have a good understanding of the challenges that exist in different types of organizations and missions. Many of our clients testify that the level of knowledge in the team is raised when a temporary interim resource is brought in. The consultants’ experience allows them to get up to speed quickly and start delivering results. In this way, an interim consultant can contribute to both knowledge development and value creation in the organization.

We usually fill line positions, but bringing in an experienced interim consultant for a specific assignment has, for many of our clients, proven to be a successful way to effectively and efficiently accelerate development.

Make an inquiry

Need help finding the right interim consultant quickly? We are specialists in interim management and have over ten years in the business.

Call us on +46 10 10 10 150 or make an inquiry here and we will contact you within 2 hours (during office hours). All information you provide to us is treated confidentially.

Inquiry - EU

FAQ about

Interim Customer Service Manager

We always try to expose our candidates to competition in order to provide our clients with cost-effective solutions. At Brightmill we do not have fixed prices, but we set prices in consultation with the candidate based on the client and the nature of the assignment.

We can provide a quote with an indicative price range for the interim role in question before starting the recruitment assignment. We do not charge a recruitment fee. We always present our candidates with hourly or daily rates.

If the client wants to sign a non-disclosure agreement at the time of the request (or at a later stage of the process), we have procedures for this. We never advertise our assignments. We only work with search.

Because we are specialized in interim management! In addition to an established network of candidates and knowledge of their availability for new assignments, we have established work processes to maintain the pace and quality of all our recruitment processes.

Yes, we work exclusively on a competence-based basis. We also have digital tools to support the competence-based approach in the recruitment process.

Andra tjänster inom Sales & Marketing