Trustpilot
Interim Customer Service Manager
Leadership that ensures service quality
Large candidate network across Sweden, Denmark and Germany
Fast processes and high quality
Make an inquiryWe will contact you within 2 hours (office hours)
Need an interim customer service manager?
When our clients hire an interim customer service manager, it is often combined with a major change process. An interim solution brings in an experienced customer service manager who, thanks to their extensive experience in similar assignments, can coach and develop employees while driving the development of work processes. At Brightmill, we have placed many hundreds of interim managers over the years. In our network there are candidates with solid experience of sales and customer service management who can use the customer service department's close contact with customers to influence change and development that affects the whole company! Get in touch and we'll tell you more.
We work with both large and small customers. In most sectors.
A candidate network to be proud of
Candidates in the interim market are careful when choosing which interim agency to work with. Our trick to attract the best candidates in the market is to offer the most exciting and challenging assignments. We know that this approach works.
The candidates in our network are carefully selected to match the type of assignments we provide. With our network and with Brightmill’s well-established work processes, we have created unique conditions to provide our clients with the right consultants. Of course, Brightmill’s candidates are located all over Sweden, Denmark and Germany. So do our customers.
Specialists in interim recruitment
In order to find the right candidate, we need to make sure that we have a common understanding of the customer’s requirements and needs. We do this by developing a requirements profile together. We have a digital profile tool that helps us to easily define and weight different competences and other requirements. Once the requirements profile is set, we start searching for the right candidates. We have an active outreach policy and never advertise. We don’t have time for that.
Our recruitment process includes all the mandatory steps of a permanent recruitment but is completed much faster. We usually say that we can have a consultant on site within two weeks of receiving the assignment inquiry. Our network of candidates combined with our well-proven working methods, designed specifically for interim recruitment, means that we will find the right consultant for you. Feel free to ask us for advice!
Why Brightmill?
We are specialists in interim management
A recognized provider that attracts the very best candidates.
One of the Nordics’ largest and most experienced interim firms
Your guarantee for secure and spot-on delivery.
Quality at every step
Our clients rate us 4,8 out of 5 on Trustpilot.
Streamlined from start to finish
Our business-oriented recruiters manage the entire process, from requirements profile to completed interim assignment.
Fast and spot-on
Thanks to advanced digitalization and AI, we deliver with both speed and uncompromising quality.
A partner to lean on
We want our customers to feel confident that we keep our promises. After more than a decade of focusing on interim recruitment, Brightmill has created efficient ways of working and effective procedures to meet our clients’ needs.
Our executive recruiters all have many years of experience in skills-based recruitment in interim management and can therefore guide you through both the recruitment process and the interim assignment. We are with you every step of the way, from start to finish, and are happy to offer advice along the way. For us at Brightmill, quality is a guiding principle.
Verified
Our work process
An overall needs analysis is carried out at the first contact. Thanks to our long experience and experienced executive recruiters, we can quickly understand the needs and advise on any questions or concerns.
Based on the needs analysis, we create, preferably together with the customer in real time, a requirements profile that defines requirements for skills and experience. The requirements profile then forms the basis for the continued process through dialogue with candidates, candidate presentations, reference taking and follow-up during the interim assignment.
Interim recruitment has to be fast. The secret is to have a large network of candidates with up-to-date information on their skills and availability. We have that at Brightmill. To find the best candidates, we always rely on our own network of carefully selected candidates across Sweden, Denmark and Germany. We work quickly and efficiently thanks to our proprietary system support that makes us spot-on and time-efficient.
In order to make the selection process as efficient as possible, we use our digital profile tool to compare candidates' competences with the requirements profile. This allows us to ensure the objectivity of the selection and that the candidates contacted have a relevant profile.
At Brightmill, we work exclusively with competence-based recruitment. The responsible executive recruiter interviews the candidates and prepares a clear candidate profile to complement the candidate's CV. Brightmill presents the most interesting candidates to the client.
The client interviews selected candidates and selects their final candidate.
Background checks are carried out on all candidates we present. Reference checks are carried out by Brightmill on the final candidate. It is also based on the requirements profile and supplemented by a series of generic questions that are compiled in writing in an easy-to-understand format.
Contracts are signed digitally with the client and then with the consultant. Brightmill also provides assistance with start-up and onboarding.
Accelerated development with interim
Our interim consultants have verified long line experience and often solid industry experience. Therefore, they also have a good understanding of the challenges that exist in different types of organizations and missions. Many of our clients testify that the level of knowledge in the team is raised when a temporary interim resource is brought in. The consultants’ experience allows them to get up to speed quickly and start delivering results. In this way, an interim consultant can contribute to both knowledge development and value creation in the organization.
We usually fill line positions, but bringing in an experienced interim consultant for a specific assignment has, for many of our clients, proven to be a successful way to effectively and efficiently accelerate development.
Make an inquiry
Need help finding the right interim consultant quickly? We are specialists in interim management and have over ten years in the business.
Call us on +46 10 10 10 150 or make an inquiry here and we will contact you within 2 hours (during office hours). All information you provide to us is treated confidentially.
FAQ about
Interim Customer Service Manager
Short answer: Leads and develops the customer service department for a limited period.
Responsibilities include:
– Ensuring high levels of customer service and first class customer experience.
– Coaching and developing the customer service team.
– Implementing and improving procedures and processes.
– Managing change management and projects.
– Reporting results and developments to management.
Short answer: When the company needs quick reinforcement in customer service.
Common situations:
– Vacancies due to sick leave, parental leave or redundancy.
– Specific projects such as implementing new tools or procedures.
– Rapid changes in customer flows or organization.
– To quickly strengthen the customer experience.
– When specialist skills are needed for a complex environment.
Short answer: Flexibility, expertise and quick results.
Example of value:
– Quick appointment with experienced manager.
– Access to specialist customer service skills.
– Objective perspective to identify areas for improvement.
– Increased efficiency and structure in customer service.
– Enhanced customer experience and satisfaction.
Short answer: Assignments can often be completed within 1-3 weeks.
The duration of the assignment varies between 6-12 months, depending on the needs of the company and the scope of the project.
Short answer: An interim customer service manager strengthens customer service and improves the experience.
– Leads the customer service team and improves quality.
– Improves processes and procedures.
– Ensures fast and accurate handling of cases.
– Contributes to higher customer satisfaction and loyalty.
Short answer: The fee depends on experience and the complexity of the assignment.
Organization:
– Clear objectives and mandate are defined at the start.
– Deliverables and milestones are set.
– Regular check-ins with management.
– Flexibility in approach, full or part-time depending on the situation.
– The assignment ends with a structured handover to ensure continuity.
Short answer: Improved customer service and increased customer satisfaction.
Example:
– Improved response times and service quality.
– Increased customer satisfaction and loyalty.
– More efficient procedures and processes.
– Improved working environment and team motivation.
– Ability to quickly manage changes in customer volumes.
